Shipping policy
Shipping Policy
Distinguished Realms | Lore-Inspired Lifestyle
Last Updated: October 29, 2026
At Distinguished Realms, every product is crafted with care, combining artistic design with functional craftsmanship. We take pride in producing, inspecting, and packaging each order to ensure it arrives in excellent condition.
1. Order Processing Times
Many of our products are made to order. Processing times depend on the size, complexity, and production requirements of each item.
- Small products and accessories: 1–3 business days.
- Large architectural and complex products: 3–7 business days.
Processing times begin after your order is confirmed and payment is accepted. Business days exclude weekends and US federal holidays.
Processing times represent the time required to manufacture, inspect, prepare, and package your order before shipment. They do not include carrier transit time.
If an unexpected production delay occurs, we will contact you with an updated shipping estimate and any applicable options.
2. Shipping Rates and Destinations
We offer free standard shipping on all orders within the United States, including Alaska and Hawaii, with no minimum purchase requirement.
International shipping-Customer-Paid
We currently ship to all 50 US states. We offer International shipping available to eligible countries and regions.
There is no minimum purchase requirement to qualify for free standard shipping on US orders.
International shipping costs are calculated at checkout based on the destination, package size, weight, and available shipping services.
Customers are responsible for paying the international shipping charges displayed at checkout.
Shipping availability may vary by destination due to carrier limitations, import restrictions, or other applicable requirements.
3. International Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, value-added tac (VAT), brokerage fees, or other charges imposed by the destination country or shipping carrier.
unless explicitly stated as prepaid during checkout, these additional charges are the responsibility of the recipient and are not included in the product price or shipping charge.
Where applicable, duties and import taxes may be calculated and collected during checkout. Customers will be informed of these charges when supported by our checkout and shipping configuration.
International customer are responsible for reviewing applicable import requirements in their country before placing an order.
Customs inspections and clearance procedures may result in additional delivery delays
4. Shipping Carriers and Tracking
Orders are shipped through established carriers such as USPS,Fedex. or UPS, depending on package size, destination, and available services.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take time to update after the carrier receives your package.
5. Estimated Delivery Times
Delivery estimates consist of two separate stages:
1. Order processing: 1–3 business days for smaller products or 3–7 business days for larger architectural products.
2. Shipping transit: Varies by carrier, destination, and shipping service selected.
Transit estimates may be shown during checkout or provided through carrier tracking.
Delivery dates are estimates rather than guarantees. Weather, holidays, transportation disruptions, and other circumstances beyond our control may affect delivery.
If we cannot ship your order within the promised processing timeframe, we will notify you and provide the applicable options regarding a revised shipping date or cancellation and refund.
6. Damaged, Defective, or Incomplete Orders
Every order is inspected and securely packaged before shipment.
If your order arrives damaged, defective, or with missing components, please contact us as soon as possible, preferably within 48 hours of delivery.
When contacting us, please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs of the affected product and packaging, if available.
We will review the situation and work with you to arrange an appropriate resolution, which may include replacement components, a replacement product, or a refund.
We understand that customers may not always be able to inspect packages immediately. Reports received after 48 hours will still be reviewed. This requested reporting timeframe does not limit applicable consumer rights.
Please retain the original packaging when possible until the issue has been resolved.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed once an order has been dispatched.
If an order is returned due to an incorrect or incomplete address, we will contact you to discuss available reshipping or refund options. Any applicable additional shipping charges will be communicated before proceeding.
8. Lost or Delayed Packages
If your tracking information indicates an unusual delay or your package has not arrived within the expected delivery window, please contact us.
We will assist in investigating the shipment with the carrier and determining the appropriate next steps.
If a package is confirmed lost in transit, we will work with you toward an appropriate resolution, which may include replacement or refund.
9. Multiple Items and Separate Shipments
Orders containing multiple products may occasionally be shipped in separate packages due to differences in size, production schedules, or packaging requirements.
If your order ships in multiple packages, tracking information will be provided for each shipment when available.
There will be no additional standard shipping charge for separate shipments within our eligible shipping destinations.
10. Contact Us
For any questions regarding shipping, delivery, damaged products, or existing orders, please contact us:
Distinguished Realms
Email: distinguishedrealms@gmail.com
Please include your order number when contacting us regarding an existing purchase.
We appreciate your support of Distinguished Realms and look forward to bringing a piece of your chosen realm into your space.